Category: BFSI News
Kenya Whets Her Appetite For Chatbots To Enhance CX
Kenya has recently shown a real interest in chatbot technology evidenced by the fact that most organisations increasingly see it as a fast and effective way of enhancing the Customer Experience (CX) and Customer Engagement – driving efficiencies across their business. This is according to Noah Amoke, Sales Executive for Kenya and Uganda at Infobip…
New Research by SmartMessage – How did Corona effect digital communication in the business world
The Corona COVID-19 epidemic, which has become widespread all over the world, has deeply affected the business world. Especially highlighting the importance of digital transformation, the disease showed that digital channels are now a necessity to reach the masses. Companies have attempted to increase their intensity in digital communication in order to strengthen their relations…
Infobip Launches Conversations – A Contact Centre Solution For Customer Service
Infobip, a global cloud communications platform and Blue Turtle Technologies have successfully completed the rollout of a WhatsApp-based chat banking platform at one of South Africa’s Big Four banks. The platform which has been rolled out across nine African countries will ultimately improve and enrich customer engagement, cost efficiencies as well as streamlining the onboarding of…