BFSI News
Kenya Whets Her Appetite For Chatbots To Enhance CX
Kenya has recently shown a real interest in chatbot technology evidenced by the fact that most organisations increasingly see it as a fast and effective way of enhancing the Customer Experience (CX) and Customer Engagement [...]
New Research by SmartMessage – How did Corona effect digital communication in the business world
The Corona COVID-19 epidemic, which has become widespread all over the world, has deeply affected the business world. Especially highlighting the importance of digital transformation, the disease showed that digital channels are now a necessity [...]
Report from ArabNet -The Impact of the COVID 19 outbreak on the entrepreneurship ecosystem
This report, developed by Wamda and Arabnet aims to identify the extent of the impact of COVID-19 on the region’s entrepreneurship sector and the measures that can be taken to alleviate the financial stress on [...]
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Interviews
Interview with Vimal Kumar
What has been your personal takeaway from the experience of the COVID19 crisis in terms of its effect on business operations and re-strategizing the new way forward? The ability to quickly adapt in an uncertain [...]
Interview with Brighton Kithendu
What has been your personal takeaway from the experience of the COVID19 crisis in terms of its effect on business operations and re-strategizing the new way forward? In times of extreme uncertainty, planning is limited [...]
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