BFSI News

Kenya Whets Her Appetite For Chatbots To Enhance CX

Kenya has recently shown a real interest in chatbot technology evidenced by the fact that most organisations increasingly see it as a fast and effective way of enhancing the Customer Experience (CX) and Customer Engagement [...]

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Interviews

Interview with Vimal Kumar

What has been your personal takeaway from the experience of the COVID19 crisis in terms of its effect on business operations and re-strategizing the new way forward? The ability to quickly adapt in an uncertain [...]

Interview with Brighton Kithendu

What has been your personal takeaway from the experience of the COVID19 crisis in terms of its effect on business operations and re-strategizing the new way forward? In times of extreme uncertainty, planning is limited [...]


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